I got a call at the Helpdesk today about a scanner in one of the faculty’s labs. It was an HP 4570 Scanjet. The scanner worked fine it was the software that came with it that was a problem.
They wanted to use the HP Director software, which is fine it just wouldn’t start when you clicked on the program icon. I was pretty stumped until I thought “Why not look at HP’s site?” So I did.
And there it was a patch to fix this very problem (link)
It turns out that IE 7 causes a problem. Why??!?! I have no idea but the patch fixed it.
Every once in a while I have to remind my self that the soultion is probably easier than I think AND someone else has already fixed it.
